Return Policy
At Phoenix Max, we strive to ensure customer satisfaction. Our return policy is designed in compliance with Danish and EU consumer protection laws to make your shopping experience secure and convenient.
1. Right to Withdraw (14-Day Cooling-Off Period)
- You have the right to withdraw from your purchase within 14 days of receiving the item(s) without providing a reason.
- The 14-day period begins the day after you receive your order.
- To exercise your right, please notify us via email at [insert email] with your order details.
2. Conditions for Returns
- Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Certain items, such as underwear or custom-made products, are exempt from the right of withdrawal if the packaging has been opened.
3. Return Process
- Contact our customer service to initiate the return process.
- Pack the items securely to avoid damage during transit.
- Ship the items back to the return address provided. Customers are responsible for the return shipping costs unless the item is defective or incorrect.
4. Refunds
- Once your return is received and inspected, we will process your refund within 14 days.
- Refunds will be issued to the original payment method.
- If the returned item shows signs of wear, damage, or alteration, a deduction may be made from the refund amount.
5. Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us immediately.
- We will cover the return shipping costs and offer a replacement or full refund.
6. Exceptions to the Right of Withdrawal
Under EU law, the right of withdrawal does not apply to:
- Custom-made or personalized items.
- Sealed goods that are not suitable for return due to health protection or hygiene reasons (e.g., underwear) if unsealed after delivery.
7. Contact Information
For all return inquiries, please contact us at:
- Email: phoenixmaxshop@gmail.com
We value your trust and aim to make every purchase with Phoenix Max a positive experience.